Booking Terms and Conditions
Bookings and deposits
If The Croft is closed due to Covid-19 restrictions we will offer a full refund of any money paid. If however The Croft is open but you are unable to stay due to localised or national restrictions or because some or all of the members of your group test positive, have been contacted by Track and Trace or have been told to isolate we will not be able to refund you. For this reason we strongly advise you seek to purchase your own travel insurance that will cover you for not being able to stay due to Covid-19.
We will attempt to take a new booking for your stay and refund you from any booking fee we get but last minute bookings usually are charged less and we will only refund the amount we receive for the new booking if this is less than the amount you have already paid.
We will also not issue a refund if restrictions affect the number of people that can stay, for example if you book for 8 people but then restrictions only allow for 6 people to stay then this does not constitute a valid reason for cancelling. Again we recommend you seek out your own travel insurance to cover this eventuality.
During your stay
We hope you have a very happy and healthy stay, however, if any member of your group is unwell or has an infectious outbreak it is of paramount importance that we are informed immediately so that we may signpost you to the correct actions depending on government guidelines at that time. Should any guest develop Covid-19 symptoms they must return home to self isolate. If in the unfortunate circumstance that a guest was too unwell to travel and they need to remain in situ, then the following weeks stay must be paid for in full even if only one day longer is stayed as we would need to refund the next guests in full. We would also have to charge a £100 additional cleaning fee to cover extensive cleaning that would be required before we could consider allowing the next guests to arrive.
General Booking Terms
A provisional booking can be made on receipt of a non-refundable deposit, being 30% of the holiday price. A confirmation of the booking will be sent by email and at that point a legal contract has then been formed.
Bookings must be made by a lead name of the party, who must be over 21 years of age.
When a booking is made within 8 weeks (56 days) of the arrival date, the full holiday price, and any additional extras (if applicable) must be paid at the time of booking. There is a 3% charge on credit or debit cards.
The confirmation will show the balance due including any additional costs (if applicable) and will indicate the balance due date. The full balance must be paid no later than 8 weeks prior to the start of your holiday. There is a 3% charge on credit cards and debit cards.
Should you have to cancel your holiday for whatever reason, we require all cancellations to be notified by telephone and confirmed in writing or by email to us at Croft @wheretoinwales.co.uk. Without written confirmation or email we cannot process your cancellation. On receipt of the written cancellation we will endeavour to re-let the property. If we succeed in re-letting the property for the whole period, a refund of the holiday cost less the non-refundable deposit will be made. The amount refunded will reflect the price achieved at re-sale.
Your booking is a legally binding contract, and like all contracts you should protect yourself in case things go wrong. To avoid the added stress of cancellation charges and for your complete peace of mind we highly recommend that you take out holiday cancellation insurance. An adequate insurance should cover you against all travel or accommodation deposits or charges which you have paid or are contracted to pay in respect of any or part of the holiday which you are prevented from undertaking and where the appropriate premium has been paid.
The insurance should cover cancellation or curtailment of your holiday due to death, injury, illness, redundancy, summons for jury service or as a court witness, your home becoming uninhabitable or you being required to assist in police enquiries. Close relatives who are not travelling, are usually also protected if you cancel your holiday due to their death, suffering severe accidental injury or a serious illness. If you have to cancel for any reason not covered by insurance, the same charges apply.
Changing a Booking
A change of holiday accommodation after the deposit is received constitutes a cancellation. If you need to change the date, we will endeavour to do so but it will be at our discretion.
We will make an administration charge of £15 for the following: cancellations, change of booking, left property returns (at our discretion), and cheque payments not honoured.
Noise / Nuisance:
Please note that the property is in a residential area. We kindly request guests are respectful noise wise outside after 10.00pm and guests should keep noise to acceptable levels throughout the stay. We reserve the right to ask any occupants to leave immediately, without refund, if their conduct is considered by us to infringe our rules or cause of complaint.
Supervision of children, babies and any adult requiring care remains the responsibility of the parent, guardian, accompanying adult at all times.
Please be aware that the barbecues may be hot and we cannot accept any liability for any damage or injury arising from the use of this area by any person.
The hirer is responsible for the cost of all breakages, damage to any furnishings or to the property or any exceptional cleaning. Any damage or breakages must be reported immediately and the cost may be taken from the housekeeping deposit. If the cost of damages is greater than the housekeeping deposit then an invoice will be sent to the guest contact which is payable within 7 days. We cannot accept complaints after your stay, if anything is wrong please tell us immediately so that we may rectify it for you or the next guests.
Hot tub and sauna guidelines to be carefully read, the housekeeper will go over it with you on arrival – see pink Welcome folder for any late arriving guests.
It is the responsibility of the Hirer to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker's occupancy and for any consequential loss. *See departure guide
We are not liable to the hirer or any member of the hirer’s party for the loss of or damage to any of their possessions or belongings (including vehicle), nor are we liable or responsible for any act of negligence or damage or personal injury caused to the hirer or members of the hirer’s party or visitors unless arising from our own actions.
The number of occupants in the property must not exceed the number stated when booking unless prior approval is obtained from the owners.
We reserve the right to enter the property at any time in case of emergency or for the purpose of maintenance or repair to the property.
Are welcome by prior arrangement. The Holidaymaker is liable for all damage caused by his/her pets. The Holidaymaker should remove all traces (inside and out) from the Property of pet occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker's occupancy. The Holidaymaker must not allow pets on beds or furniture within the Property and pets must not be left alone in the Property at any time.
The Croft is designated “non-smoking.” Smokers are respectfully requested to smoke out of doors and use any ashtrays provided.
These are shown in the property description and will be charged at the rates shown.
The charge will be shown on your booking confirmation. Where damage deposits are charged, they will be refunded during the 2 weeks after departure if no damages occurred.
Hot tub fee £75
Sauna Fee £25
Pets £25 each
Refundable housekeeping deposit £100
Departure and Arrival
Accommodation is available from 3pm on the day of arrival until 10am on the day of departure (unless otherwise stated). Late departure may be agreed in advance at off peak times by prior agreement. All units are furnished and equipped for the number of persons stated in each description.
Price Changes and Alterations
We reserve the right to amend any prices or details due to omissions or errors.
Our preferred method of payment is by bank transfer/ BACs however payment can be made by cheque and made payable to Laura Pearce. We also take debit and credit card (3% fee on credit cards) payments. Overseas holidaymakers must pay by debit/credit card only
Unfortunately we cannot accept bookings from groups under the age of 21.
Holidaymakers must agree to:
a. pay for any additional costs as stated on the accommodation details.
b. pay for any losses or damage (excluding reasonable wear and tear), unless the costs can be fully recovered under the owners insurance policy. Take good and reasonable care of the property and to leave the property and all equipment in a clean and tidy condition.
d. permit the owners and agents reasonable access to the property.
e. abide by and not exceed the total number of persons in the property as stated on the property details.
f. report to the agent or the owner any issues within 24 hours of arrival or as soon as reasonably possible. Issues cannot be dealt with after your stay and the owners must be given the opportunity to rectify any issues quickly during your stay.
The ‘lead party’ name must take responsibility for the entire party booking. Should any of the party members not conform to any of these conditions, we reserve the right to enter the property and terminate the tenants.
These booking conditions were completed on 13th March 2015, last updated June 2020
Mynydd Y Garreg
To book Call Us on 01554 821 350
or 07919 330 932