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Booking Terms and Conditions

Covid-19
We hope you have a very happy and healthy stay, however, if any member of your group is unwell or has an infectious outbreak it is of paramount importance that we are informed immediately so that we may signpost you to the correct actions depending on government guidelines at that time. Should any guest develop Covid-19 symptoms they must return home to self isolate. If in the unfortunate circumstance that a guest was too unwell to travel and they need to remain in situ, then the following weeks stay must be paid for in full even if only one day longer is stayed as we would need to refund the next guests in full. We would also have to charge a £100 additional cleaning fee to cover extensive cleaning that would be required before we could consider allowing the next guests to arrive.

Deposits
A provisional booking can be made on receipt of a non-refundable deposit, being 30% of the holiday price. A confirmation of the booking will be sent by email and at that point a legal contract has then been formed.
Bookings must be made by a lead name of the party, who must be over 21 years of age.
When a booking is made within 8 weeks (56 days) of the arrival date, the full holiday price, and any additional extras (if applicable) must be paid at the time of booking. There is a 3% charge on credit or debit cards.

Final Payment
The confirmation will show the balance due including any additional costs (if applicable) and will indicate the balance due date. The full balance must be paid no later than 8 weeks prior to the start of your holiday. There is a 3% charge on credit cards and debit cards.

Cancellation Charge
Should you have to cancel your holiday for whatever reason, we require all cancellations to be notified by telephone and confirmed in writing or by email to us at Croft @wheretoinwales.co.uk. Without written confirmation or email we cannot process your cancellation. On receipt of the written cancellation we will endeavour to re-let the property. If we succeed in re-letting the property for the whole period, a refund of the holiday cost less the non-refundable deposit will be made. The amount refunded will reflect the price achieved at re-sale.

Holiday Insurance
Your booking is a legally binding contract, and like all contracts you should protect yourself in case things go wrong. To avoid the added stress of cancellation charges and for your complete peace of mind we highly recommend that you take out holiday cancellation insurance. An adequate insurance should cover you against all travel or accommodation deposits or charges which you have paid or are contracted to pay in respect of any or part of the holiday which you are prevented from undertaking and where the appropriate premium has been paid.
The insurance should cover cancellation or curtailment of your holiday due to death, injury, illness, redundancy, summons for jury service or as a court witness, your home becoming uninhabitable or you being required to assist in police enquiries. Close relatives who are not travelling, are usually also protected if you cancel your holiday due to their death, suffering severe accidental injury or a serious illness. If you have to cancel for any reason not covered by insurance, the same charges apply.

Changing a Booking
A change of holiday accommodation after the deposit is received constitutes a cancellation. If you need to change the date, we will endeavour to do so but it will be at our discretion.

Administration Charges
We will make an administration charge of £15 for the following: cancellations, change of booking, left property returns (at our discretion), and cheque payments not honoured.

Extras
These are shown in the property description and will be charged at the rates shown.
The charge will be shown on your booking confirmation. Where damage deposits are charged, they will be refunded during the 2 weeks after departure if no damages occurred.
Hot tub fee £50
Pets £25 each
Refundable housekeeping deposit £100

Departure and Arrival
Accommodation is available from 3pm on the day of arrival until 10am on the day of departure (unless otherwise stated). Late departure may be agreed in advance at off peak times by prior agreement. All units are furnished and equipped for the number of persons stated in each description.

Price Changes and Alterations
We reserve the right to amend any prices or details due to omissions or errors.

Payment Method
Our preferred method of payment is by bank transfer/ BACs however payment can be made by cheque and made payable to Laura Pearce. We also take debit and credit card (3% fee on credit cards) payments. Overseas holidaymakers must pay by debit/credit card only

Restrictions
Unfortunately we cannot accept bookings from groups under the age of 21.

Holidaymakers Agreement
Holidaymakers must agree to:
a. pay for any additional costs as stated on the accommodation details.
b. pay for any losses or damage (excluding reasonable wear and tear), unless the costs can be fully recovered under the owners insurance policy. Take good and reasonable care of the property and to leave the property and all equipment in a clean and tidy condition.
d. permit the owners and agents reasonable access to the property.
e. abide by and not exceed the total number of persons in the property as stated on the property details.
f. report to the agent or the owner any issues within 24 hours of arrival or as soon as reasonably possible. Issues cannot be dealt with after your stay and the owners must be given the opportunity to rectify any issues quickly during your stay.

Legalities
The ‘lead party’ name must take responsibility for the entire party booking. Should any of the party members not conform to any of these conditions, we reserve the right to enter the property and terminate the tenants.

These booking conditions were completed on 13th March 2015, last updated August 2019

Coronavirus / Covid-19 Update

We are hoping to be open from the 3rd of July 2020 and will be complying with all guidance on cleaning and checking in.

We have very limited dates available for this summer;

17th - 20th July 2020 (£1,490)
14th - 21st August (£2,490)
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The Croft,
Mynydd Y Garreg
Kidwelly,
Carmarthenshire,
Wales
SA17 4RF
To book Call Us on 01554 821 350
or 07919 330 932